Your privacy is our responsibility
This policy clearly explains how your personal information is collected, stored, and kept secure on the hhbd3 platform.
hhbd3 ("we", "our") operates a safe and transparent online casino and betting service for users in Bangladesh. When you use the hhbd3 website or mobile platform, you share certain information with us. This privacy policy ("policy") explains what that information is, how it is collected, why it is used, and what your rights are.
Please read this policy carefully. Continuing to use hhbd3 services indicates that you have accepted the terms of this policy. If you have any questions, please contact our support team.
1. Definitions and Scope
1.1 Scope of This Policy
This privacy policy applies to the hhbd3 website (https://hhbd3.lat) and all associated digital services. This policy applies to —
- Any user who registers or logs in to the platform;
- Any visitor who simply browses the website;
- Any person who contacts our customer support.
1.2 Key Definitions
Some important terms used in this policy are explained below:
- Personal information: Any information that can identify a specific individual — such as name, email address, mobile number, or financial transaction details.
- Processing: Any operation performed on personal information — collection, storage, modification, use, or deletion.
- Third party: Any entity outside hhbd3 that assists in delivering services.
- Cookie: Small data files stored in your browser that are used to improve your service experience.
2. What information is collected
Information provided directly
Information you provide directly to hhbd3 includes:
- Full name and date of birth (for age verification);
- Email address and mobile number;
- Password (stored in encrypted form);
- Documents submitted for identity verification;
- Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket).
Automatically collected information
The following information may be collected automatically when you use the platform:
- IP address and device type;
- Browser type and version;
- Pages visited and session duration;
- Gaming history and betting activity;
- Information from cookies and similar tracking technologies.
Financial transaction information
Transaction details are collected when you make deposits or withdrawals on hhbd3. This includes the transaction amount, date, method (bKash, Nagad, or Rocket), and transaction reference number. We do not directly store any card numbers or bank account information — mobile wallet payments are processed through a payment gateway.
3. Purpose of information use
3.1 Service Operation and Improvement
hhbd3 uses your information for the following purposes:
- To create, verify, and manage your account;
- To process deposit and withdrawal transactions;
- To deliver gaming services correctly;
- To provide customer support — via 24/7 live chat and email;
- To identify and resolve technical issues on the platform.
3.2 Security and Compliance
We use your information to:
- Prevent fraud, money laundering, and other illegal activities;
- Ensure age verification (21+ age requirement);
- Comply with applicable laws and regulations;
- Prevent unauthorized access to accounts.
3.3 Communications and Notifications
hhbd3 may contact you regarding:
- Important account-related notifications;
- Transaction confirmation messages;
- Security alerts and password change information;
- Responses to support requests you have made.
3.4 Responsible Gaming
Information about your gaming activity helps us ensure responsible gaming. If signs of risk are detected in a user's gaming behavior, we may take appropriate support and restriction measures. This process is carried out entirely with the user's wellbeing in mind.
4. Information sharing and third parties
We do not sell your information
hhbd3 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information may be shared with certain trusted partners in order to deliver services.
4.1 Payment Processors
To process deposits and withdrawals, we work with mobile banking services such as bKash, Nagad, and Rocket. Only the minimum information required to complete a transaction is shared with them. All such partners are governed by their own privacy policies.
4.2 Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive certain technical information to operate games on the hhbd3 platform. This information is used solely for the correct operation of games and verification of results.
4.3 Legal Obligations
In the following circumstances we may be required to share information with authorities:
- Upon receipt of a court order or legal notice;
- To cooperate with government investigations;
- To comply with anti-money laundering and anti-fraud laws;
- To protect the legal rights of hhbd3 or its users.
In such cases we provide only the minimum necessary information and notify you where possible.
5. Data security measures
SSL Encryption
All your data transmissions are encrypted using SSL/TLS technology. This ensures that your information cannot be read by third parties.
Secure Servers
Your personal information is stored on servers with advanced security measures and is subject to regular security audits.
Access Control
Only authorized hhbd3 staff may access your information when necessary, and every access is logged.
In the event of a data breach
If a security breach ever occurs that may affect your personal information, hhbd3 will notify affected users as quickly as possible and take the necessary steps. We will make every effort to minimize harm and prevent such an incident from recurring.
6. Cookie Policy
6.1 What cookies are and why they are used
Cookies are small text files stored in your browser. hhbd3 uses the following types of cookies:
- Essential cookies: Required for the core functionality of the platform — such as maintaining login sessions.
- Functional cookies: To remember your preferences — such as language settings.
- Analytics cookies: To understand how the site is used and to improve services.
- Security cookies: For fraud detection and account protection.
6.2 Cookie Control
You can block or delete most cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some important features of the hhbd3 platform from working correctly. Cookie management methods vary by browser; visit your browser's help page for more details.
7. Data retention and deletion
7.1 How long information is retained
hhbd3 retains your personal information for as long as it is necessary to deliver services or meet legal obligations. In particular:
- Information for active accounts is retained for the entire time the account remains open;
- Financial transaction records are kept for a defined period in accordance with legal requirements;
- Customer support conversation history is retained to improve service quality;
- Some information may be retained for legal reasons even after an account is closed.
7.2 Request for data deletion
You may request to close your account and have your personal information deleted. To make this request, send an email to [email protected]. Please note — in cases of legal obligations, active dispute resolution, or fraud investigations, we may be required to retain certain information for the necessary period.
8. Your rights and controls
Right to access information
You may request a copy of your personal information held by us at any time. We will provide it within a reasonable timeframe.
Right to correct information
If any of your stored information is incorrect, you may request a correction. This can be done through your account settings or via our support team.
Right to object to processing
In certain circumstances you may object to the processing of your information. However, in some cases we may be required to continue processing for legal or contractual reasons.
Right to data portability
You may request to receive the information you have provided in a common, machine-readable format. To make this request, contact our support team.
How to exercise your rights
To exercise any of the rights mentioned above, contact us directly. After verifying your identity, we will process your request as quickly as possible. Some requests may not be fulfillable in part or in full for legal or service-related reasons — in such cases we will explain why.
9. Protection of minors
Not available to those under 21
hhbd3 services are intended solely for individuals aged 21 or older. We do not knowingly collect personal information from or operate accounts for anyone under 21.
Age is verified at the time of registration. If we become aware that an account was created by someone under the age of 21, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using hhbd3, please contact [email protected] immediately.
10. Policy changes and updates
10.1 Notice of changes
hhbd3 may update this privacy policy from time to time. For important changes, we will notify you in the following ways:
- By changing the "Last Updated" date at the top of the policy page;
- By sending a notification to your registered email address;
- Through a notification when you sign in to the platform.
If you continue to use hhbd3 after the updated policy is published, it will be understood that you have accepted the new policy.
10.2 Previous Versions
If you wish to view a previous version of the privacy policy or have questions about any changes to this policy, please contact our support team. We are committed to providing information as transparently as possible.
11. Contact Us
We are ready to help with any privacy-related questions
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support 24/7 in both Bengali and English.